Get in touch with us
Common queries answered
Frequently asked Questions
Deliveries take 3-7 working days, may be slight delays due to covid.
If you wish to cancel and return your order, you must let us know by contacting or emailing us at firstname.lastname@example.org. This must be completed within seven working days from the delivery day of your item(s), stating your order number.
We will provide details on the appropriate address to which the goods must be returned when you apply. Once the items have been received, we can provide a full refund deducting any shipping costs as long as the goods are received in the same condition they were sent in.
Refunds are usually processed within a few days but could take up to 14 days.
To change your shipping address, email email@example.com before your order is despatched.
In order to track the status of your order, simply call us on 0207 770 6506 or email us at firstname.lastname@example.org
For customer support, call us on 0207 770 6506 or email us at email@example.com
If you have entered the incorrect shipping address, contact us on 0207 770 6506 or email us at firstname.lastname@example.org as soon as possible to change the shipping address before your item(s) are despatched.
If you would like to place a backorder on an item that is currently out of stock, email us at email@example.com